ToneFloor
Hold your tone when it matters.
Practice difficult customer conversations face-to-face with a live AI avatar — before they hit the floor.
Courses teach the words. The floor tests the tone.
A quarterly peer roleplay doesn’t prepare anyone for a screaming passenger or an anxious patient at 4pm. ToneFloor is where agents drill the moment that breaks most people — until staying calm is muscle memory.
Three steps to floor-ready
- 01
Pick the scenario
Industry packs or your own policies.
- 02
Speak face-to-face
Live AI customer that interrupts, escalates, and reacts.
- 03
Review with a coach lens
Scores, transcript, and “say this instead” rewrites.
Not another chatbot drill.
Interruptible video presence. Emotional arcs with hidden facts. The closest thing to a real call — without a real customer at risk.
What we score
- Empathy
- Active listening
- Problem resolution
- Policy compliance
- Professionalism
Built for the floor you run
Ready packs. Your policies. Your pass thresholds.
- Airlines
- Healthcare
- Telecom
- Hotels
- Banking
- Insurance
Assign. Measure. Certify.
Org workspaces, invites, cohort progress, and pass rates — built for trainers who need evidence, not vibes.
Built for real orgs
- SSO-ready roadmap
- Encrypted sessions
- Role-based access
- Data stays in your org boundary